At Tailvitals, we prioritize the health and happiness of your pets. If you are not fully satisfied with your pet supplement purchase, we’re here to help!
1. Non-Returnable/Non-Refundable Policy
• Pet supplements are non-returnable and non-refundable due to hygiene, safety, and quality control standards.
2. Damaged or Defective Items
• Products that arrive damaged, defective, or incorrect may be eligible for a replacement. Customers must provide proof (e.g., photos) within a specific timeframe, such as 7 days from delivery.
3. Shipping Issues
• If the product is lost in transit or fails to arrive, a replacement or credit may be offered, provided the issue is reported promptly.
5. Customer Responsibility
• Customers are responsible for entering accurate shipping details. Errors may not be eligible for resolution by the company.
6. Return of Unauthorized Orders
• If unauthorized returns are sent, the company will not process or refund them.
7. Compliance with Storage Guidelines
• Returns or complaints will not be accepted if the product is stored improperly after delivery.
We’re committed to ensuring you and your pets are completely satisfied. If you have any questions about our refund policy, please don’t hesitate to contact us at tailvitals@gmail.com.
